Política de Privacidad y Protección de Datos

1 Data Controller

For data protection inquiries, requests, or complaints, please contact us at go@zianvo.com.

2 Information We Collect

2.1 Information provided directly by the User

When you register, subscribe to a plan, or use the Platform, we may collect:

• Full name and business name
• Email address
• Phone number
• Billing address
• Payment information (processed exclusively by Stripe Inc.; we do not store card data)
• Profile information and account preferences
• Communications you send us via email or support channels

2.2 Information generated automatically

When you access the Platform, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, session duration, and navigation patterns
• Date and time of access
• Referring URLs

2.3 Customer Data uploaded by the User

In the course of using the Platform, Users may upload, store, or process personal data belonging to their own contacts, clients, or leads ("Customer Data"). oShop Club Inc. acts as a data processor with respect to Customer Data and processes it solely on behalf of and under the instructions of the User. The User remains the data controller for all Customer Data and is solely responsible for ensuring its lawful processing, including obtaining all necessary consents from data subjects.

2.4 Information from third-party integrations

If you connect third-party services to the Platform (such as Google, Facebook, WhatsApp Business API, or Stripe), we may receive certain data from those services in accordance with their respective privacy policies and your authorization settings.

3 How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Platform and the contracted Service
• To process payments and manage your subscription through Stripe
• To send transactional communications including invoices, receipts, and account notifications
• To provide customer support and respond to your inquiries
• To send product updates, feature announcements, and service-related communications
• To detect, prevent, and address fraud, abuse, security incidents, and technical issues
• To comply with applicable legal obligations
• To improve the Platform through aggregated, anonymized usage analytics
• To enforce our Terms and Conditions of Use

4 Legal Basis for Processing

Where applicable under data protection laws, we process your personal data based on the following legal grounds:

5 Data Sharing and Third-Party Processors

We do not sell your personal data. We may share your information only in the following circumstances:

5.1 Service providers and sub-processors

5.2 Legal requirements

We may disclose your personal data if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of oShop Club Inc., its users, or the public.

5.3 Business transfers

In the event of a merger, acquisition, sale of assets, or reorganization of oShop Club Inc., your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy. We will notify you in advance if such a transfer occurs.

6 International Data Transfers

oShop Club Inc. is based in the United States and the Platform's infrastructure may be located in the United States or other countries. If you access the Platform from outside the United States, your personal data may be transferred to and processed in the United States or other jurisdictions that may not provide the same level of data protection as your country of residence.

By using the Platform, you consent to such transfer. Where required by applicable law, we implement appropriate safeguards for international data transfers, including data processing agreements with sub-processors that incorporate standard contractual clauses or equivalent protections.

7 Data Retention

We retain your personal data for as long as your account is active or as necessary to provide the Service. Upon account cancellation or termination:

8 Data Security

oShop Club Inc. implements commercially reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure. These measures include:

• Encryption of data in transit (TLS/SSL)
• Access controls and role-based permissions
• Regular security monitoring and incident response procedures
• Vendor security assessments for key sub-processors

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and protect your account credentials. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law.

9 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

To exercise any of these rights, contact us at go@zianvo.com. We will respond within 30 calendar days. We may ask you to verify your identity before processing your request.

10 Cookies and Tracking Technologies

You may control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Platform. We do not use third-party advertising cookies or track users across unrelated websites for advertising purposes.

11 Children's Privacy

The Platform is not directed at children under the age of 13 (or 16 in jurisdictions where that age applies). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will delete it promptly. If you believe a child has provided us with personal data, please contact us at go@zianvo.com.

12 Third-Party Links and Integrations

The Platform may contain links to third-party websites or integrate with third-party services (such as Meta, Google, Stripe, or WhatsApp). This Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you connect to through the Platform. oShop Club Inc. is not responsible for the privacy practices of third parties.

13 U.S. State Privacy Rights

If you are a resident of a U.S. state with specific privacy laws (including California, Virginia, Colorado, Connecticut, or Texas), you may have additional rights under those laws, such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). We do not sell or share your personal data for cross-context behavioral advertising.

To exercise your rights under applicable U.S. state privacy laws, contact us at go@zianvo.com.

14 Latin American Privacy Rights

We respect data protection laws applicable in Latin American countries where our users operate. Key frameworks considered in this Policy include:

If you are a User located in Latin America, the rights described in Section 9 apply to you under your applicable local law. You also have the right to file a complaint before the competent supervisory authority in your country. For country-specific inquiries, contact us at go@zianvo.com.

15 Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to registered users at least 15 calendar days in advance via email or a prominent notice on the Platform. The "Last updated" date at the top of this Policy will reflect the most recent revision. Your continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Policy.

16 Contact and Data Protection Inquiries

We are committed to resolving any data protection concerns promptly and transparently. If your concern is not addressed satisfactorily, you have the right to contact the competent data protection authority in your jurisdiction.

By using the Platform, you confirm that you have read, understood, and accepted this Privacy Policy.